Warranty Policy

This warranty covers technical defects, faults caused by poor workmanship or materials, and faults resulting from faulty parts.

1-year coverage for mechanical breakdowns, such as issues with internal components, power failures, battery malfunctions, and more.

If quality issues persist, we will replace your device with a new one within 1 year.

It does not cover damaged caused by our customers, issues caused by third-party software or any damage caused by components you have added to the device after purchase.

My device has developed a fault & I am still within the warranty period

When you return a product to us due to a defect, we will electronically test and examine the returned product. We will notify you of the outcome of the examination within a reasonable time period.

If we agree that the device is defective, we will either fully repair the device or if this is not possible, we will provide a replacement. Costs incurred when returning devices without our knowledge or prior agreement, will not be reimbursed.

If after investigation, we establish outside of warranty faults no repair or refund will be issued. The device may be returned to you if you wish however you will be liable for any postage cost incurred.

My device arrived damaged

If you receive any device with physical damage this must be reported within 24 hours, claims made after will not be accepted. The device must be returned to us in the state it was delivered including all packaging and accessories. We will examine all handsets before any refund or replacement is authorised.